Walk Tales

Support

Something not working, or a question? Email support@klyntoralabs.com and we'll get back to you, usually within two working days.

Common questions

The story doesn't move when I walk

Walk Tales needs permission to count your steps. On Android, open Settings → Apps → Walk Tales → Permissions and allow Physical activity. Walking on a treadmill, or somewhere your phone can't feel your steps? Tap Treadmill in the player, and the story plays at a steady walking pace.

How do I get Walk Tales Plus?

Tap any Plus story, or open Plus from your Profile, and choose monthly or yearly. If a free trial is offered, you won't be charged until it ends.

I already have Plus, but the app doesn't show it

Make sure you're signed in to the same Google Play or Apple account you bought it with, then open Plus and tap Restore purchases.

A Plus story won't download

Plus stories download the first time you walk them, so you need internet once. After that they play offline. If a download stops, start the story again and it carries on where it left off.

How do I cancel Plus?

In the app, go to Profile → Manage subscription. Or, on Android, open the Play Store, then your profile → Payments & subscriptions → Subscriptions. On iPhone, open Settings, then your name → Subscriptions. Plus stays on until the end of the period you've paid for.

Can I get a refund?

Payments go through Google Play or the App Store, so refunds are handled by them. Google Play: request a refund. App Store: report a problem.

How do I delete my data?

Everything Walk Tales keeps is on your phone. In the app, go to Health → Delete all health data, or delete the app to remove everything. To ask about purchase records, email us. See the privacy policy for details.